Cancellation Policy

These Terms and Conditions apply to all services provided by BridgePoint Allied Care, a trading name of Northern Sydney Rehabilitation and Allied Health Services Pty Ltd. By attending an appointment or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. Appointments
Appointments may be made by telephone, email, online booking, or through a referral from your healthcare provider. It is your responsibility to ensure your contact details remain current so we can communicate with you regarding your appointments.

2. Fees and Payment
Payment is required at the time of your consultation unless alternative arrangements have been agreed to in writing. BridgePoint Allied Care accepts a range of payment methods, including EFTPOS, major credit cards, cash, and eligible third-party funding schemes such as Medicare, WorkCover, CTP, DVA, NDIS, and private health insurance where applicable. Patients remain responsible for all consultation fees not covered by a third-party payer.

3. Medicare Claims
Where eligible, BridgePoint Allied Care may submit Medicare claims electronically on your behalf as a courtesy. Submission of a claim does not guarantee payment by Medicare, and all claims remain subject to Medicare’s eligibility criteria and assessment. The patient remains ultimately responsible for payment of all consultation fees if a Medicare claim is rejected for any reason.

Medicare Claim Rejections
Where BridgePoint Allied Care submits a Medicare claim on your behalf, the outcome of the claim is generally received on the next business day. If Medicare declines the claim for any reason, including where the maximum number of services for the relevant Medicare item has already been paid for the calendar year, the full consultation fee will become the responsibility of the patient. In the event of a rejected claim, BridgePoint Allied Care will notify you via email and provide instructions for payment. Payment is required within the timeframe specified in the invoice or payment request. If you have private health insurance with eligible extras cover, you may be able to claim the consultation through your health fund after payment has been made. A paid tax invoice will be provided to assist with your claim. If you believe your Medicare claim has been rejected in error, we recommend contacting Medicare or your referring GP for clarification. Alternatively, you may contact BridgePoint Allied Care and a member of our team will be happy to explain the reason for the rejection and discuss the available options.

4. Private Health Insurance
Where available, private health insurance claims may be processed electronically through HICAPS or other approved claiming systems. Patients are responsible for paying any gap payment or any amount not covered by their insurer.

5. WorkCover, CTP, DVA and NDIS
Where treatment is funded through WorkCover, CTP, DVA, NDIS, or another third-party funding body, patients remain responsible for any fees not approved, declined, or otherwise unpaid by the funding body unless prior written agreement has been made with BridgePoint Allied Care.

6. Cancellations and Non-Attendance
If you are unable to attend your appointment, we request as much notice as possible. BridgePoint Allied Care reserves the right to charge a cancellation or non-attendance fee where insufficient notice is provided or appointments are missed without notice. Any cancellation fees are payable by the patient and are generally not claimable through Medicare, private health insurance, WorkCover, CTP, DVA, or NDIS.

7. Referrals
Patients are responsible for ensuring they hold a valid referral where required for Medicare, DVA, WorkCover, CTP, or other funded services. Expired or invalid referrals may result in consultations becoming privately payable.

8. Clinical Care
Our clinicians will provide assessment, treatment, education, and management recommendations based on current clinical evidence and professional judgement. Outcomes cannot be guaranteed, as recovery varies between individuals. Patients are encouraged to follow prescribed home exercise programs and treatment recommendations to optimise recovery.

9. Privacy
BridgePoint Allied Care collects, stores, and manages personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy for further information regarding how your information is collected, used, stored, and disclosed.

10. Changes to These Terms
BridgePoint Allied Care reserves the right to amend these Terms and Conditions at any time. The most current version will be available on our website and may also be provided upon request.

By attending an appointment with BridgePoint Allied Care or using our services, you acknowledge that you have read and accepted these Terms and Conditions and the Cancellation policy.