Physiotherapy

Exercise Physiology

Dietetics

Psychology

• Q: Does BridgePoint Allied Care accept WorkCover or CTP-insured patients?

  Yes. BridgePoint Allied Care provides tailored allied health services for both WorkCover (workers’ compensation)and CTP (Compulsory Third-Party) claimants.
  
  Our experienced team handles:

  • All required documentation, including treatment plans and allied health management documents.
  • Coordination and communication with your GP, case manager, and insurer to ensure seamless claim processing.
  • Clinical expertise in evidence-based therapies such as physiotherapy and exercise physiology to support safe and efficient recovery.
  • Return-to-work and functional rehabilitation guidance, helping patients regain strength and mobility in line with insurer requirements.
  • Clear referral and billing support, facilitating ease of access with WorkCover and CTP cover.

• Q: Does BridgePoint Allied Care treat DVA (Department of Veterans’ Affairs) patients?

  Yes. BridgePoint Allied Care accepts both DVA Gold Card and White Card holders with a referral from their GP. As a DVA-registered allied health provider, we streamline access to high-quality, bulk-billed allied health services—including physiotherapy, exercise physiology, dietetics, and psychology—supporting veterans’ rehabilitation and ongoing wellness needs.

  • DVA Card Recognition: We treat both DVA Gold and White Card holders (for DVA-accepted conditions) under DVA arrangements.
  • Comprehensive Allied Care: Your DVA referral ensures seamless access to evidence-based allied health services tailored to your recovery or chronic management.
  • Registered Provider: BridgePoint Allied Care is a recognized provider under DVA—authorized to deliver bulk billed allied health services to eligible veterans and process DVA claims efficiently.
  • Continuity & Reporting: We prepare reports and treatment summaries to your referring GP, helping maintain the DVA allied health treatment cycle and facilitate future care referrals.

• Q: How soon can patients be seen by BridgePoint Allied Care?

  At BridgePoint Allied Care, we understand the importance of timely access to care. That’s why we:

  • Aim to schedule new patient appointments within 48 hours of receiving a referral.
  • Offer same-week appointments across the majority of our clinic locations to minimize wait times.
  • Provide efficient intake processes and flexible scheduling, ensuring patients receive fast access to allied health services like physiotherapy, exercise physiology, dietetics, and psychology (coming soon).

  Maintain close coordination with referring GPs to expedite care delivery and optimize patient outcomes.

• Q: Are all allied health services bulk-billed under GP Chronic Condition Management Plans (GPCCMP)?

   Yes. BridgePoint Allied Care bulk bills physiotherapy, exercise physiology, dietetics, and psychology services under valid GPCCMP referrals—with no out-of-pocket cost to the patient.

  • Full Medicare coverage: Patients with a GPCCMP can access up to five subsidised allied health sessions per calendar year, fully covered and bulk billed. These sessions may include services from physiotherapists, dietitians, exercise physiologists, and psychologists. 
  • Streamlined referral process: From 1 July 2025, GPCCMP replaces EPCs, GPMPs, and TCAs. GPs can now refer patients directly using a simple referral letter.

• Q: What should patients bring to their first appointment at BridgePoint Allied Care?

  To ensure a smooth and efficient start to your care experience, please bring the following to your initial appointment:

  • A GP Chronic Condition Management Plan (GPCCMP) referral—or any other valid referral from your GP (e.g., DVA, WorkCover, CTP).
  • Your Medicare card (to process billing and rebates efficiently).
  • Any relevant imaging or scan reports (e.g., X-rays, MRIs) or documentation from previous treatments.
  • List of current medications, including dosages.

  Emergency contact details, and anything else your GP may have requested.

• Q: What referral formats does BridgePoint Allied Care accept from referring doctors?

  At BridgePoint Allied Care, our multidisciplinary team—including physiotherapists, exercise physiologists, dietitians, and psychologists—provides expert, evidence-based care across a variety of physical, nutritional, and mental health needs, including:

  • Musculoskeletal and orthopedic conditions such as back pain, neck pain, joint injuries, sports-related injuries, arthritis, and post-surgical rehabilitation. 
  • Chronic pain management to improve mobility, reduce discomfort, and promote long-term physical function. 
  • Falls and balance concerns, particularly in older adults—leveraging manual therapy, strengthening exercises, and tailored prevention strategies that align with best practice national guidelines. 
  • Chronic conditions, including obesity, diabetes, hypertension, and cardiovascular concerns, supported by clinical exercise and lifestyle interventions from accredited exercise physiologists. 
  • Mental health and wellbeing, using therapeutic strategies grounded in psychology and supportive lifestyle modifications to address anxiety, depression, and emotional health

• Q: Can your therapists provide reports and letters back to the referring doctor?

   Absolutely. At BridgePoint Allied Care, our allied health professionals deliver comprehensive Initial, Progress, and Discharge reports for all patients referred under Medicare. These reports support continuity of care and ensure your GP or referring medical practitioner stays informed at every stage.

• Q: What languages do your staff speak?

  BridgePoint Allied Care clinics offer support for several languages to ensure inclusive and effective care. Depending on the location, our team can communicate in Tamil, Mandarin, Hindi, Cantonese, and Korean. We also provide professional interpreter support via services like NSW Health’s 24/7 interpreting service—available in over 120 languages—for patients with limited English proficiency.

• Q: What clinics are currently operating under BridgePoint Allied Care (formerly Northern Sydney Rehab)?

  BridgePoint Allied Care (formerly Northern Sydney Rehab) offers accessible, bulk-billed allied health services across multiple Sydney locations. Our current clinics include:

  • West Pennant Hills Medical Centre
  • Beecroft Medical Centre
  • Pendle Hill: Civic Park Medical Centre
  • Toongabbie Doctors Clinic
  • Northmead Family Medical Practice
  • Merrylands: Railway Terrace Medical Practice
  • Ryde Family Medical Centre

  Each clinic offers convenient access to allied health services—where eligible patients are bulk billed via GPCCMP or other valid referrals  For the type of allied health service available at each clinic, please contact our admin team: [email protected]

  We also offer Telehealth appointments, providing flexible, virtual access to our allied health team from anywhere in New South Wales 

  We’ll notify referring GPs and medical centres about new clinic openings to ensure seamless patient referrals and care coordination.

• Q: What referral formats does BridgePoint Allied Care accept from referring GPs?

  BridgePoint Allied Care makes referring patients easy and flexible by accepting referrals via multiple secure formats:

  • Email — Send referrals and supporting documentation directly to our secure referral inbox for fast processing: [email protected].
  • Fax — Traditional fax remains available: (02) 7234 0500, ensuring seamless transitions for clinics using legacy systems. 
  • HealthShare — Integrated referral capability from GP software such as Best Practice or via HealthShare, enabling one-click electronic transfers. 

  We’re committed to smooth, adaptable referral workflows to support you—let us know if you’d like printed referral pads.

• Q: Do you provide support for patients who are housebound or have limited mobility?

  While our Physiotherapy and Exercise Physiology services are not available for home visits, we do offer home visit or telehealth services in select regions for Dietetics and Psychology. To check availability for a specific patient or location, please contact our team.

• Q: Who are your key allied health practitioners and where are they based?

  You can view our full list of BridgePoint Allied Health practitioners and their locations on our Allied Health Teams Page. Our experienced team includes physiotherapists, exercise physiologists, dietitians, psychologists, and other allied health professionals committed to delivering exceptional care.